Refund policy
Refund & Return Policy
Thank you for shopping with iRe5. We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully.
Return Window
You may request a return within 30 days of receiving your order. Requests made after 30 days from the delivery date will not be accepted.
Return Address
Please send all returns to the following address:
Room 401-2, Building 3, Shengboli, No. 289 Chuangxin Jiu Road, Tangjiawan Town, Zhuhai High-tech Zone, Zhuhai City, Guangdong Province, China
Return Shipping Costs
Non-quality issues (for example, change of mind or the wrong size ordered): The customer is responsible for all return shipping costs.
Quality issues (for example, defective or damaged products): Please contact us at hello@ire5.com with photos and a description of the issue. After we verify the defect, we will determine whether to offer a full refund or a replacement, and we will advise you of the return shipping arrangement accordingly.
Eligibility Conditions
To be eligible for a return, items must be:
- Unused and in their original condition
- In the original packaging with all accessories and documentation included
- Accompanied by proof of purchase, such as an order number or receipt
Refund Processing Time
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected. If approved, your refund will be processed and credited to your original payment method. Refund processing times may vary depending on your location and payment provider and typically take 5–15 business days after approval.
Non-Returnable Items
The following items are not eligible for return or refund:
- Items returned after the 30-day window
- Items damaged due to misuse, negligence, or unauthorized modifications
- Items returned without their original packaging or proof of purchase
EU Customers — Right of Withdrawal
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order without providing a reason. To exercise this right, please contact us at hello@ire5.com. Return shipping costs for withdrawal requests are the responsibility of the customer unless otherwise stated.
Contact Us
If you have not received your refund within the expected timeframe, or if you have questions about your return, please contact us at hello@ire5.com.
We aim to respond to all inquiries within 1–7 business days.